Operations Analysis and Improvements

A focus on growth may prompt concern that workflows are not effectively supporting current operations and continued growth. RLR provides consulting services that will collect data through interviews, and observation, develop review documentation and perform a Workflow Analysis to accomplish the following:

• Improve workflow efficiency by eliminating redundant and non-productive steps
• Improve procedural controls over accuracy and completeness of transactions
• Improve risk management practices with regards to potential loss exposure
• Improve performance timeliness by task reassignment or by automation opportunities

Operational Policies and Procedures

RLR can assist with the development of “customized” standard Operational Policies and Procedures. Operational procedures can be customized to reflect simple “how to” documentation.

Reconcilement/On-Call Support

RLR staff is comprised of seasoned professionals with extensive Financial Services and technology management experience. Our hands-on approach enables us to offer support for “daily tasks” required for temporary staffing needs or special reconcilement situations.

Operational Practices Audits

RLR Management Consulting provides a complete approach to reviewing a Financial Institution’s operating structure and reporting functions. Within this framework we determine what methods are in place and what methods are required to monitor operational activities, identify and report potential weaknesses, and resolve efficiences. We focus on the following:

• Legal Processes
• ATM/EFT & ACH Controls
• Bank Controls
• Cash Controls
• Certifications
• Operating Losses
• Collateral & Safekeeping
• Documentary Collections
• Installment Collections
• Consigned Items
• Wire Transfers Operations and Regulatory Compliance
• Deposit Accounts
• Merchant Bankcard Operations
• New Accounts
• Certificates of Deposit
• Attorney Client Trust Funds
• Tax ID Numbers and Backup Withholding
• Customer Service
• Branch Security
• Signing Authority
• General Management
• Dormant Accounts, Escheat, Unclaimed Property

Compliance Reviews

RLR provides our Financial Services clients with technical and operational expertise to determine adherence with regulatory guidelines. RLR performs a detailed review of Financial Institutions compliance structure and functions, reviews compliance materials, performs a review of the processfor disseminating compliance information, and looks at the methods for validating compliance efforts. Our review includes, but is not limited to, the following:

• Regulation D
• Regulation E
• Regulation CC – Funds Availability
• Regulation DD – Truth in Savings
• Bank Secrecy Act
• U.S. Patriot Act
• OFAC
• Consumer Privacy

Disaster Recovery/Business Continuity Planning

RLR delivers Disaster Recovery/Business Continuity Plans. Our plans are tailored for each financial services company we are engaged with, and addresses all functional areas, ensuring compliance with all applicable regulatory requirements.

The Disaster Recovery/Business Continuity Plan specifically covers the following topics:

• Risk Assessment and Business Impact Analysis
• Evaluate Critical Needs
• Establish Recovery Priorities
• Determine and Document Strategies and Procedures to Recover: facilities, hardware, software, communications, data files, customer services, critical systems, and other processing operations
• Determine types of Teams and Team Responsibilities for Crisis Management Information Systems, Core Business and Reconstruction
• Designation of Key Responsibilities
• Define Responsibilities for: Staff Members, Key Personnel, Department Leaders, Coordinators, Chairpersons
• Identify Backup Locations
• Identify Available Workspace at other Locations
• Emergency Notification Procedures
• Determine and Document Individual Plans for the Crisis Management Team, the IS Team, Core Business Team and Reconstruction Team
• Network Backup Plan
• Voice Communications Backup Plan

Our Toolkits are designed to guide you from start to finish:

• Planning and Rollout at Your Financial Institution
• Managing Your Vendor
• Updating Regulatory Information
• Training and Customer FAQs
• Forms, Notifications, Disclosures

Adobe Acrobat PDF file (get Acrobat here)