peraza

Tina Peraza

Tina Peraza, a Senior Consultant of RLR Management Consulting, Inc., has over 35 years experience in the financial industry. She has extensive expertise in branch operations/administration, back office/central operations management, IT management, disaster recovery, vendor management, bank communications, project management, and customer retention in a community banking environment.

Her experience includes:

Extensive experience in establishing core and item processing, information systems architecture, product development, hiring branch staff, and operational compliance training.

Member of Bank's Senior Managing and Compliance Committees.

Chairing Bank's IT Committee, preparing annual budget for all bank EDP and IT Systems.

Board appointed Bank Information and Bank Security Officer, Operations Deposit Compliance Officer and GLBA Privacy Officer.

Managing various areas of commercial banking departments, including information systems, central operations, and branch banking.

Project managing a wide variety of product implementations including internet banking, intrusion detection systems, deposit documentation systems, and remote deposit capture.

Development and implementation of operational policies and procedures.

Extensive experience in Bank communications management.

Assisting in development and implementation of extensive bank certification program.

Coordination of bank systems conversions.

Successful project management of the opening of two de novo banks.

Development of a comprehensive task list to assist management in ensuring de novos open within established time frames and within budget.

Conducting User Training of mainframe deposit applications.

Managing implementation and training of new accounts software.

Establishing and managing back office/central operations support area.

Development, implementation, and testing of Disaster Recovery and Business Resumption programs.

Development of PC based worksheets to track branch budgets, product promotions, MIS reporting, and reported variances to management.

Managing an "Answer Center" and customer service unit assisting up to 17 services banks.

Utilizing standard project methodology, managed system, and programming changes for services banks.

Ms. Peraza completed course work at various trade organizations, i.e. American Bankers Association, California Bankers Association, Western Independent Bankers and the Independent Community Bankers Association, to ensure up-to-date training on current topics affecting the banking industry.