Nancy Cook
Nancy Cook, an Associate Consultant of RLR Management Consulting, Inc., has over 30 years of experience in management for financial institutions. She has managed projects for internet banking, cash management product development, bank mergers and customer product conversions from a business perspective.
Her experience in the financial industry includes operational and treasury services management for two of the top five banks in the country as well as community and de novo institutions in California. Her expertise is in cash management product development and project management, where she has managed numerous projects from $5 million to $40 million, with project teams up to 40 people.
Her experience includes:
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As part of RLR Management Consulting, Ms. Cook has led numerous projects including FDIC bank mergers, wire system conversions, cash management system conversions, operation efficiency studies, policy and procedure consolidations as well as other operational system conversions.
- Successfully managed product management department for 7th largest bank in California, managing the upgrades of all cash management processing systems.
- Created and managed new commercial banking product development department which included completing policies, procedures, staffing and implementation of new products.
- Successful management of projects related to bank wide systems conversions/ upgrades, application conversions, product implementations/conversions, new branch installations, process improvement analysis/implementation, internet banking new product development/implementation and vendor product implementations.
- Lead online product development merger teams for three mergers, including the First Union/CoreStates merger, managing all customer related customization for the online products.
- Created and managed new department for statistical reporting, market research and management reporting for large national bank.
- Created documentation for product/system testing, program management policies / procedures, operations procedures, customer training/user manuals, internal training materials, marketing materials, project plans, dashboard reports, RFPs, business cases, cost/benefit analysis and various other documentation as necessary for department and project related processes.
Ms. Cook holds a B.A. from the University of Redlands; has completed software courses that include Microsoft Office applications and MS project and was accredited as a Certified Cash Manager (CCM) by the Association for Financial Professionals.
