Becky Faulconer
Ms. Faulconer, an Associate Consultant of RLR, has over 30 years experience in the banking industry. Her corporate experience includes heading operations for several $2 Billion North Texas community banks, which included heavy consolidation and
acquisition transition management. As a consultant, Ms. Faulconer has performed extensive operational assessments for mid sized independent banks, targeted to improve internal efficiencies and position them for future growth.
Her experience includes:
- Direct management of Cash Management Services, Deposit and Loan Operations, Item Processing, Electronic Banking, Wire Transfer, Data Processing, Call Center, Compliance, Human Resources, Purchasing and other associated functions
- Created centralized operations departments for all back office functions, positioning the banks to grow from $500 million to $2 billion in assets in a 5 year period
- Coordinated merger and acquisition projects, including system conversions, operational migration, system and product training, and cultural transition
- Established complete cash management product lines, including sales strategies and back room service policies and procedures
- Coordinated teams that selected, installed and implemented numerous technology solutions that positioned the institution to aggressively compete. (Voice response, call center software, ATM/Debit card programs, receivable
factoring , mortgage servicing, check imaging)
- Implemented Human Resource enhancements, including new Employee Handbook, standardized job descriptions,
compensation alignments and benefit negotiations
- Performing detailed operational assessments reviewing people, processes and technologies. Designed to improve employee productivity and efficiency, enhance customer service, and uncover unused functionality in a variety of systems
- Managed Correspondent relationships, including pricing, participation activities
- As Correspondent Bank Sales representative, worked with numerous DeNovo groups, assisting in core system selection, capital strategies, regulatory approval consulting, organizational lines of credit and timeline management.
