Our Team

Diana Strade

Ms. Strade, an Associate Consultant of RLR Management Consulting, Inc., has over 30 years in the banking industry including bank operations and project management. Her experience includes management of support services for a $2 billion California community bank, and various management positions in a large national bank.  She has expertise in retail branch banking, training, and compliance programs with strengths in process/procedure development, internal controls, and operational efficiency.

Her experience includes:

  • Performance of internal control audits for various banks, including the following areas: Retail Banking; Central Operations; Deposit Compliance; BSA/AML; and GLBA.
  • Information Technology audit experience of IT operations, policies, procedures, and controls. Facilitated BCP testing. Passed the Certified Information Security Auditor (CISA) test and awaiting certification.
  • Sarbanes-Oxley 404 (SOX) - Bank-wide SOX expertise including development of narratives and control matrices, and testing of controls including IT and Entity Level Controls.
  • Using Six Sigma methodology, management of workflow analysis and process improvement projects achieving productive, streamlined, and operationally sound environments. Certified as Six Sigma Green Belt and in Design for Six Sigma.
  • Substantial Retail Banking background with over 20 years experience in branches, management, and support positions in both large national banks and community banks.
  • Created and managed centralized internal control teams which reduced certifications/reviews performed by branch personnel resulting in increased sales, improved customer service, and increased revenue.  Reporting and recommendations for improvements to ensure operational soundness.
  • Responsibility for multiple compliance and control programs including: BSA/AML, Corporate Security Program, Information Security including Incident Response Program, Business Continuity and Disaster Recovery.
  • Learning & Development expertise, including procedure development, alternative training delivery methods, and training effectiveness tools. Managed process in call center environments as well as a 50-branch network.
  • Successful management of projects related to bank wide system conversions, application conversions, product and service implementation, bank/branch acquisitions, mergers and sales, and DeNovo installations.