Below you will find RLR's team of professionals. Click on the links for the individual's complete bio.
Ruth L. Razook, CEO and founder of RLR Management Consulting
Ms. Razook established RLR Management Consulting, Inc. in 1988. RLR is now a nationwide consulting firm focused on providing high quality consulting assistance to financial institutions in the areas of corporate strategy, organizational analysis, operations and project management, information technology and payments. Her 25 years of experience includes senior and executive management positions in information technology and bank management, including data center management, product management, system development and customer service. Ms. Razook is highly sought after by industry groups to speak on a variety of topics affecting change in the banking industry and in Community Banking. (Detail)
Mitch Razook, President and COO
Mr. Razook joined RLR in 2005, after 10 years at Deloitte Consulting LLP, where he was a Partner in the Financial Services Practice, and led the payments practice for the firm nationally. His 25 years of Consulting, Banking, and Information Technology experience also includes senior management positions in bank operations, technology and project management. (Detail)
Cathi Wickham, Senior Vice President
Ms. Wickham has over 25 years of banking experience, and has been with RLR for over 8 years. Prior to joining RLR, Ms. Wickham's banking career included positions of Operations Administrator, Cashier and Operations Manager. Ms. Wickham has extensive experience managing system conversions and de novo banking. (Detail)
Chris Manning, Director of Information Systems Consulting
Mr. Manning has over 30 years of experience in the financial industry, including 15 years in Information Technology Management. He has managed a wide variety of IT related projects for financial institutions and specializes in IT compliance. He is member of the Information Systems Audit and Control Association (ISACA) and is a Certified Information Systems Auditor (CISA certification). (Detail)
Nancy Cook, Associate Consultant
Ms. Cook has over 35 years of experience in senior management for financial institutions. She has led cash management organizations within her banking career and has managed complex internet banking and cash management implementation and conversion projects as well as product development, bank mergers and customer product conversions from a business perspective. (Detail)
Teresa Cooney, Associate Consultant
Ms. Cooney has over 34 years of banking experience, including 19 years as an independent banker and 15 years as an Account Manager for Information Technology companies. (Detail)
Kim Dodge, Associate Consultant
Ms. Dodge has over 25 years of experience in financial institutions. She has a varied background in both banking operations and technology management. She has worked and managed from the Teller line, backroom operations and Mainframe systems processing with strengths in process/procedure development, project management and systems analysis. (Detail)
Toni Dunning, Associate Consultant
Ms. Dunning, has over 20 years of audit and audit related services experience. She has participated with application and systems development teams in a variety of e-commerce, web, client/server, and mainframe developments and implementations. And has managed Information Technology components of SOX 404, completed information systems integrated compliance, operational and financial audits as well as special investigations in both profit and non-profit business sectors. (Detail)
Becky Faulconer, Associate Consultant
Ms. Faulconer, has over 30 years experience in the banking industry. Her corporate experience includes heading operations for serveral $2 billion North Texas community banks, which included heavy consolidation and acquisition transition management. (Details)
Donat Kirsch, Associate Consultant
Mr. Kirsch has over 20 years of experience in banking, project management, information technology and consulting. He has led financial institution consulting engagements throughout California and the Western States in management, technology and compliance. (Detail)
Becky McClellan, Associate Consultant
Ms. McClellan has over 29 years of experience in financial institutions and consulting. She has managed financial institution projects in technology, compliance, operations, and loans. (Detail)
Valerie McCune, Associate Consultant
Ms. McCune has over 20 years of experience in banking operations and project management. She specializes in all aspects of bank operations and ha played a key role in several conversion and merger/acquisition projects. (Detail)
Jerry McDonald, Associate Consultant
Mr. McDonald has over 25 years of systems technology experience in financial institutions. He has an extensive background in bank systems conversions due to acquisitions, vendor transitions and consolidations. He has managed in-house bank mainframe processing including applications, computer operations and MICR item processing, as well as liaison functions for outsourced servicing. Mr. McDonald is a results oriented information technology systems management professional who uses business and technical skills to facilitate the implementation of business applications and conversion projects. He possesses a strong background in banking, accounting and manufacturing applications. (Detail)
Toni Overton, Associate Consultant
Ms. Overton is a lead consultant with over 25 years in Information Technology and over 12 years in a Senior Management role with oversight of Information Security within a financial institution. She has spent the last two year as a consultant with an emphasis in Information Security. (Detail)
Gail Rickards, Associate Consultant
Ms. Rickards has over 30 years of experience in the financial services industry, in bank management, and as a consultant. (Detail)
Darlene Sessions, Associate Consultant
Ms. Sessions has over 30 years of experience in the financial services industry, in bank management and consulting. She has led numerous financial services consulting engagements in technology, operations, and compliance specialties. (Detail)
Liz Toton, Associate Consultant
Ms. Toton has over 25 years of experience in the financial services industry, in bank management and consulting. Her background includes Information Technology Management, Note Department Management, and Internet Banking . Ms. Toton has expertise in all areas of systems including Banking Applications and Desktop Software. (Detail)
Tim Woodward, Associate Consultant
Mr. Woodward has over 35 years of experience as a senior executive in the financial services industry. He has extensive experience in strategic planning, contract negotiations, disaster and contingency planning, customer relationship management and financial management. (Detail)
Brian Van Dyk, Associate Consultant
Mr. Van Dyk has over 20 years of executive management experience in the financial services industry and the technology companies that support them. Mr. Van Dyk has managed a number of systems conversion and acquisition engagements for RLR. His experience in the financial services industry includes relationship management and the management of core data and item processing operations for over 120 community banks ranging from de novo to over $6 billion in assets. (Detail)